Last Updated: September 29, 2026
Welcome to Kvoky.
This Return Policy explains the circumstances in which customers may return products purchased through https://www.kvoky.com/, request an exchange, or seek a refund or other applicable remedy.
Kvoky is operated by:
PRECLOT PTE. LTD.
60 PAYA LEBAR ROAD, #II-53
PAYA LEBAR SQUARE
SINGAPORE
Mobile: +65 6702 3107
Email: kvoky3@outlook.com
Working Hours: 9:00 – 18:00
We aim to handle returns, exchanges, refunds, and product-related complaints fairly and in accordance with applicable Singapore laws and regulations.
This Return Policy should be read together with our Terms and Conditions, Privacy Policy, Shipping Policy, and any product-specific terms displayed at the time of purchase.
Nothing in this Return Policy is intended to exclude, restrict, or limit any consumer right or remedy that cannot lawfully be excluded, restricted, or limited under Singapore law.
Unless otherwise stated for a particular product, Kvoky may accept a return request for an eligible product where the customer has simply changed their mind, selected the wrong size or colour, or no longer wishes to keep the product.
For change-of-mind returns, we generally request that the return be initiated within 30 calendar days from the date the order was delivered.
This 30-day period is a voluntary return period offered by Kvoky and does not replace or limit any statutory rights or remedies available to consumers under applicable Singapore law.
To be eligible for a change-of-mind return, the product should generally be:
Unused or only handled to the extent reasonably necessary to inspect it;
Unworn, where applicable;
Unwashed;
In its original condition;
Free from stains, marks, makeup, dirt, or other contamination;
Free from strong or unusual odours, including perfume, smoke, deodorant, or pet odours;
Returned with original tags, labels, accessories, and components where applicable; and
Returned in the original packaging where reasonably possible.
Certain products may be subject to additional return conditions disclosed on the product page or at checkout.
Subject to applicable law, a change-of-mind return may not be accepted where the product:
Has been substantially used or worn;
Has been washed or dry-cleaned;
Has been altered, tailored, modified, or repaired without our authorization;
Has missing parts, accessories, tags, or components;
Has stains, marks, damage, or contamination;
Has strong or unusual odours;
Has been damaged through misuse, improper care, or improper storage;
Shows excessive wear beyond what is reasonably necessary for inspection;
Is a personalised, customised, made-to-order, or otherwise specially prepared product, where disclosed before purchase;
Is expressly identified as final sale or non-returnable before purchase; or
Is returned after the applicable voluntary return period.
These exclusions apply to voluntary change-of-mind returns and do not limit statutory rights relating to defective, damaged, misdescribed, or otherwise non-conforming goods.
If you receive a product that is:
Defective;
Damaged upon delivery;
Incorrectly supplied;
Missing material components;
Materially different from its description; or
Otherwise not in conformity with the applicable sales contract,
please contact us as soon as reasonably possible.
We may ask you to provide:
Your order number;
Full name;
Product name;
Description of the issue;
Photographs or videos showing the issue;
Photographs of the packaging and shipping label, where relevant; and
Other information reasonably necessary to assess the issue.
Where appropriate, we may provide instructions for inspection, return, repair, replacement, refund, price reduction, or another remedy.
Please do not return a defective or damaged product without first contacting us unless we have specifically instructed you to do so.
Nothing in this Return Policy limits your rights under the Consumer Protection (Fair Trading) Act 2003, including applicable statutory remedies for goods that do not conform to the applicable contract.
Where the statutory requirements are satisfied, consumers may have rights to:
Repair of the goods;
Replacement of the goods;
A reduction in price; or
Rescission of the contract and a refund.
The availability and sequence of these remedies depend on the circumstances and the requirements of applicable Singapore law.
For qualifying non-conforming goods, Singapore law generally provides that where the non-conformity is established within six months after delivery, the goods are presumed not to have conformed to the contract at the time of delivery, unless the applicable statutory exceptions apply.
Where repair or replacement is required under applicable law, it will be carried out within a reasonable period and without significant inconvenience to the consumer, subject to the circumstances and statutory requirements.
Where repair or replacement is not available, is disproportionate, or cannot be completed within the legally required conditions, other remedies may become available as provided by law.
Subject to applicable law, statutory remedies for non-conforming goods may not apply where, for example:
The customer caused the damage or defect;
The product was misused;
The product was improperly stored or cared for;
The product was modified or repaired without authorization and the modification or repair caused the problem;
The customer knew about the relevant defect before purchasing the product; or
The issue results solely from normal wear and tear or natural deterioration that is consistent with the nature and expected life of the product.
The availability of any statutory remedy will be determined according to the applicable law and the specific circumstances of the case.
For voluntary change-of-mind returns, customers should contact Kvoky and obtain return instructions before sending the product back.
A return shipment sent without prior authorization may experience processing delays.
For defective, damaged, incorrect, or otherwise non-conforming goods, contacting us before returning the product is strongly recommended so that we can determine the appropriate procedure.
Receiving a returned package does not by itself constitute acceptance of the customer’s claim or confirmation that a refund is due.
Returned products may be inspected where reasonably necessary.
To initiate a return or report a product issue, please contact:
PRECLOT PTE. LTD.
Email: kvoky3@outlook.com
Mobile: +65 6702 3107
Working Hours: 9:00 – 18:00
Please include the following information:
Full name;
Order number;
Product name;
Date of purchase;
Reason for the return or complaint;
Description of any defect or damage, where applicable; and
Photographs or videos, where reasonably requested.
After reviewing your request, we will provide the applicable return instructions and return address.
Please do not send products to the registered business address unless we specifically instruct you to do so.
For voluntary change-of-mind returns, including returns due to:
Incorrect size selection;
Incorrect colour selection;
Personal preference;
Ordering the wrong product; or
No longer wanting the product,
the customer may be responsible for the return shipping costs unless otherwise stated at checkout or required by applicable law.
Any original shipping charges may also be non-refundable where permitted by applicable law and disclosed to the customer.
Where a product is defective, damaged upon delivery, incorrectly supplied, or otherwise covered by a statutory or contractual remedy, Kvoky will handle necessary return or other applicable costs in accordance with the circumstances and applicable Singapore law.
Customers should contact us before paying for return shipping so that we can provide appropriate instructions.
Where a customer is responsible for returning an item, we recommend using a shipping service that provides tracking.
Customers should retain:
Tracking information;
Shipping receipts;
Proof of shipment; and
Any other relevant shipping documentation.
Kvoky may request proof of shipment if a returned package does not arrive at the designated return location.
The customer should retain the tracking information until the return has been fully processed.
Once a returned product is received, we may inspect it to determine:
Whether it corresponds to the order;
Its condition;
Whether it has been used or worn;
Whether it has been washed or altered;
Whether components and accessories are included;
Whether the product has been damaged;
Whether the return relates to a defect or other non-conformity; and
Whether the return falls within the applicable voluntary or statutory return framework.
For voluntary change-of-mind returns, a product that does not satisfy the applicable condition requirements may be refused.
For defective, damaged, or non-conforming products, the inspection will not remove or restrict any rights that the customer has under applicable Singapore law.
Where a refund is applicable and approved, it will generally be made using the original payment method.
The amount of any refund may depend on:
The purchase price;
Applicable discounts or promotions;
The condition of the returned product;
Any applicable use or benefit received from the product, where permitted by law;
Shipping or other charges that are legally permitted to be excluded;
The reason for the return; and
Applicable Singapore law.
Where a statutory refund is required, the refund will be provided in accordance with the applicable statutory requirements.
Nothing in this section permits Kvoky to deduct or withhold an amount that cannot legally be deducted or withheld.
Once a return has been received and the applicable refund has been approved, Kvoky will generally initiate the refund within a reasonable processing period.
After we initiate a refund, the time required for the funds to appear in the customer’s account may depend on:
The payment method;
Payment processor;
Bank;
Credit card issuer; or
Other financial institution.
Accordingly, the date on which the customer actually receives the funds may vary.
If you believe a refund has been issued but the funds have not appeared after a reasonable period, please contact us.
Customers who wish to exchange an eligible product for another size, colour, or product should contact Kvoky before returning the original item.
Exchange availability depends on:
Product availability;
Product condition;
The reason for the exchange;
Applicable return requirements; and
Applicable law.
If the requested replacement is unavailable, Kvoky may provide another appropriate remedy where applicable.
Nothing in this section limits any statutory right to repair or replacement arising from non-conforming goods.
Certain products may be identified as:
Final sale;
Non-returnable;
Personalised;
Custom-made; or
Subject to special return conditions.
Any such restriction will be disclosed where required before or at the time of purchase.
A final-sale or non-returnable designation does not exclude or limit statutory rights that cannot legally be excluded, including applicable rights relating to defective, damaged, misdescribed, or non-conforming goods.
If a product was purchased as a gift, the available return or exchange options may depend on the original order, payment method, and circumstances of the return.
Where a refund is required, it may generally be processed through the original payment method, subject to applicable law and the payment provider’s procedures.
Please contact Kvoky for assistance with gift returns.
Kvoky may investigate suspected fraudulent, dishonest, or abusive return activity, subject to applicable law.
Examples may include:
Returning products that were not purchased from Kvoky;
Returning materially different products;
Providing false or misleading information;
Repeatedly returning products after substantial use while representing them as unused;
Attempting to obtain multiple refunds for the same purchase; or
Attempting to obtain a refund through fraudulent means.
Where permitted by law, Kvoky may refuse or restrict voluntary returns associated with fraudulent or abusive activity.
This section does not affect legitimate statutory consumer rights.
Kvoky respects the consumer protection laws applicable in Singapore.
Nothing in this Return Policy excludes, restricts, or modifies any right, remedy, condition, warranty, or protection that cannot lawfully be excluded, restricted, or modified.
In particular, eligible consumers may have statutory rights concerning goods that do not conform to the applicable contract, including rights under the Consumer Protection (Fair Trading) Act 2003 and other applicable legislation.
The existence and scope of any statutory remedy depend on the applicable law and the facts of the particular transaction.
This Return Policy is intended to operate in accordance with the laws of Singapore.
If any provision of this Return Policy is inconsistent with a mandatory requirement of Singapore law, the mandatory legal requirement will prevail to the extent of the inconsistency.
The remaining provisions of this Return Policy will continue to apply to the extent permitted by law.
Kvoky may update this Return Policy from time to time to reflect changes in:
Applicable laws and regulations;
Business practices;
Products;
Return procedures;
Payment methods; or
Customer service procedures.
Any updated version will be published on:
The updated policy will take effect on the date stated in the updated version, unless otherwise required by applicable law.
If you have any questions regarding returns, exchanges, refunds, defective products, damaged products, or this Return Policy, please contact us.
PRECLOT PTE. LTD.
Website: https://www.kvoky.com/
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Mobile: +65 6702 3107
Email: kvoky3@outlook.com
Working Hours: 9:00 – 18:00
We aim to handle eligible returns, refunds, exchanges, and product complaints fairly, reasonably, and in accordance with applicable Singapore laws.