Last Updated: August 20, 2026
At Kvoky, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms and conditions of this Return Policy.
This Return Policy applies to purchases made through kvoky.com.
Please review this policy carefully before sending any item back to us. Returns that do not meet the applicable requirements may be rejected or may receive a reduced refund where permitted by applicable law.
Unless otherwise stated for a particular product, customers may request a return within 30 calendar days after the date the order is delivered.
To be eligible for a return, the item generally must be:
Unused.
Unworn.
Unwashed.
In its original condition.
Free from stains, marks, makeup, or other contamination.
Free from strong odors such as perfume, deodorant, smoke, or similar substances.
Returned with original tags attached, where applicable.
Returned with original packaging, where reasonably possible.
Returned with all original components, accessories, and parts.
Certain products may be subject to additional return requirements disclosed at the time of purchase.
Returned merchandise must be in a condition that allows it to be resold, subject to applicable law.
For clothing and other wearable products, items should not show signs of:
Wear.
Washing.
Stretching.
Fraying.
Alteration.
Tailoring.
Damage.
Makeup transfer.
Self-tanning product marks.
Food or beverage stains.
Dirt or other foreign substances.
Items should also be free of strong odors caused by perfume, deodorant, smoke, pets, or other substances.
Items that have been improperly cared for, intentionally damaged, altered, or used beyond what is reasonably necessary to inspect the product may not qualify for a refund.
A return may be rejected if the product:
Has been worn or used.
Has been washed or dry-cleaned.
Has missing or removed tags where tags are required.
Has missing components or accessories.
Has been altered, tailored, or modified.
Has visible stains or marks.
Has strong odors.
Has tears, holes, broken components, or other customer-caused damage.
Shows excessive wear.
Is returned outside the applicable return period.
Was purchased as a final-sale or non-returnable item, where clearly disclosed before purchase.
Nothing in this section limits any rights you may have under applicable law, including rights relating to defective, damaged, or incorrectly supplied merchandise.
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact Kvoky as soon as reasonably possible.
Please provide:
Your order number.
A description of the problem.
Clear photographs of the product.
Photographs of the packaging, where relevant.
Any available shipping or tracking information.
After reviewing the information, we will determine the appropriate resolution in accordance with applicable law and our policies.
Depending on the circumstances, the resolution may include:
Replacement.
Repair, where applicable.
Refund.
Other appropriate remedy.
For items that arrive damaged or defective, customers should not return the item without first contacting us unless otherwise instructed.
Before sending a product back, please contact Kvoky to initiate the return process.
To request a return, please contact:
Email: kvoky3@outlook.com
Phone: 404 2821357
Please provide:
Your full name.
Order number.
Product name.
Reason for the return.
Clear photographs of the product when requested.
Any other information reasonably necessary to evaluate the request.
After receiving and reviewing your request, we will provide return instructions and the appropriate return address when the return is approved.
Please do not send a return package to the business address listed in this policy unless we specifically instruct you to do so.
A return should generally be authorized by Kvoky before the product is shipped back.
Receiving a returned package does not automatically mean that the return has been approved.
We may inspect returned products after receipt to confirm that they meet the requirements of this Return Policy.
For returns due to a change of mind, incorrect size selection, personal preference, or another reason that is not caused by Kvoky, the customer may be responsible for the return shipping cost, unless otherwise required by applicable law or expressly stated at checkout.
For products that are defective, damaged upon arrival, or incorrectly shipped by Kvoky, we will review the circumstances and provide an appropriate resolution consistent with applicable law.
Customers should contact us before paying for return shipping so that we can provide the applicable instructions.
When returning an item, customers should use a shipping method that provides tracking information.
Please retain:
Return tracking number.
Shipping receipt.
Proof of shipment.
Any other relevant shipping documentation.
Kvoky may request proof of shipment if a returned package does not arrive at the designated return location.
Customers should keep the return tracking information until the return has been fully processed and the applicable refund or other resolution has been completed.
Once we receive your returned product, it may be inspected to determine whether it meets the requirements of this Return Policy.
The inspection may consider:
Product condition.
Signs of use.
Cleanliness.
Odor.
Tags.
Packaging.
Accessories.
Product completeness.
Evidence of damage or alteration.
Compliance with the applicable return timeframe.
If the returned product does not meet the applicable requirements, we may reject the return or take another action permitted by applicable law.
If your return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.
The amount of the refund may depend on:
The purchase price.
Applicable discounts or promotions.
Whether the returned product meets the return requirements.
Any applicable non-refundable charges.
The reason for the return.
Applicable law.
We will not deduct amounts that cannot legally be deducted.
After Kvoky receives and approves the returned item, we will generally initiate the applicable refund within a reasonable period.
Once the refund has been issued, the time required for the funds to appear in your account may depend on your payment provider, bank, credit card issuer, or other financial institution.
Accordingly, the actual time for the refund to appear may vary.
If you believe a refund has been issued but you have not received it after a reasonable processing period, please contact us.
If you would like to exchange an item for another size, color, or product, please contact Kvoky before sending the item back.
Exchange availability depends on product inventory and other applicable conditions.
If the requested replacement item is unavailable, we may offer another appropriate resolution, such as a refund, where applicable.
Certain products may be designated as final sale or otherwise non-returnable.
If a product is non-returnable, this restriction will be disclosed where required before or at the time of purchase.
Non-returnable restrictions do not limit rights that cannot legally be waived, including applicable rights relating to defective or incorrectly supplied products.
Return requests submitted after the applicable return period may not be accepted unless required by applicable law or approved by Kvoky under exceptional circumstances.
If you believe there are special circumstances affecting your return request, please contact us as soon as possible.
If an item was purchased as a gift, the available return options may depend on how the original order was placed and the payment method used.
Where permitted, an approved gift return may be issued according to the original payment method or another method available under our applicable procedures.
Please contact us for assistance with gift returns.
Kvoky reserves the right to investigate suspected fraudulent, abusive, or otherwise improper return activity.
Examples may include:
Repeatedly returning used merchandise.
Returning products that were not purchased from Kvoky.
Returning materially different items.
Providing false information.
Attempting to obtain refunds through fraudulent means.
Where permitted by applicable law, Kvoky may refuse or restrict returns associated with fraudulent or abusive activity.
This Return Policy does not limit any rights or remedies that cannot legally be excluded or waived under applicable federal, state, or local law.
If applicable law provides you with a specific right to a refund, replacement, repair, cancellation, or other remedy, those rights remain available to the extent required by law.
Kvoky may update this Return Policy from time to time to reflect changes in our business practices, products, return procedures, or applicable laws and regulations.
Any updated version will be posted on kvoky.com.
The updated policy will become effective on the date stated in the updated policy unless otherwise required by applicable law.
If you have questions about returns, refunds, exchanges, defective products, damaged products, or any other matter related to this Return Policy, please contact us.
Kvoky
Website: kvoky.com
Email: kvoky3@outlook.com
Phone: 404 2821357
Address: 99 Krog Street NE Suite #C100, Atlanta, United States
We are committed to handling eligible returns and refunds in a fair, reasonable, and timely manner.