Last Updated: August 20, 2026
At Kvoky, operated by PRECLOT PTE. LTD., we are committed to providing customers with a convenient, transparent, and reliable delivery experience.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through kvoky.com, including information about shipping methods, estimated delivery times, order tracking, shipping addresses, delayed or damaged packages, international shipments, customs, taxes, and other delivery-related matters.
By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy, together with our applicable Terms and Conditions and Return Policy.
We will provide material information concerning shipping costs, available shipping methods, and estimated delivery times clearly before or during checkout, where applicable.
Kvoky may offer shipping to Singapore and selected international destinations.
Shipping availability may depend on:
The destination country or region;
Product availability;
Product type and shipping restrictions;
Shipping carrier availability;
Applicable customs or import requirements;
The shipping method selected or available at checkout; and
Other circumstances affecting delivery.
If a particular destination cannot be served, the available shipping options shown at checkout will apply.
Certain products may not be available for delivery to all locations because of carrier restrictions, customs requirements, import regulations, or other applicable restrictions.
Where indicated on our website, Kvoky offers free standard shipping on eligible orders.
Free shipping applies only where the order qualifies for the applicable shipping offer displayed on the website or at checkout.
If additional shipping charges apply, such charges will be clearly displayed before you complete your purchase.
Free shipping does not necessarily mean that customs duties, import taxes, GST, customs clearance charges, or other government or carrier charges are included for international shipments.
Order processing begins after payment has been successfully received and the order information has been verified.
Our typical order processing time is:
3–5 business days
Processing may include:
Payment verification;
Order confirmation;
Inventory confirmation;
Product inspection;
Picking and packing; and
Preparation of the shipment for collection by the carrier.
Business days generally exclude Saturdays, Sundays, and applicable public holidays in Singapore.
During periods of unusually high order volume, promotional campaigns, public holidays, inventory adjustments, or other circumstances affecting our operations, processing may take longer.
If there is a material or unexpected delay affecting your order, we will make reasonable efforts to provide relevant information where appropriate.
Once an order has been processed and handed over to the applicable shipping carrier, the shipment will enter the transit stage.
Estimated transit time:
10–15 business days
Including the typical processing period of 3–5 business days, the estimated total delivery time is approximately:
13–20 business days
Where expedited shipping is available, the estimated transit time is:
5–10 business days
Including the typical processing period of 3–5 business days, the estimated total delivery time is approximately:
8–15 business days
The shipping method and estimated delivery timeframe applicable to your order will depend on the destination and the shipping options available at checkout.
These timeframes are estimates and are not guaranteed delivery dates unless a specific delivery commitment is expressly stated at the time of purchase.
We will not knowingly accept payment for an order where we know or reasonably ought to know that we cannot supply the goods within the delivery period expressly specified to the customer or within a reasonable period.
Estimated delivery dates may be affected by factors including:
The date and time the order was placed;
Order processing time;
Product availability;
Shipping destination;
Shipping method;
Carrier operating conditions;
Weekends and public holidays;
Weather conditions;
Customs processing;
Import requirements;
Government requirements;
Transportation disruptions; and
Other circumstances that may affect the delivery network.
Accordingly, estimated delivery dates should be understood as reasonable estimates rather than guaranteed dates, except where a specific guaranteed delivery commitment has been expressly provided.
For example, if you select Standard Shipping:
Order processing: 3–5 business days
Shipping transit: 10–15 business days
Estimated total: 13–20 business days
If expedited shipping is available and selected:
Order processing: 3–5 business days
Shipping transit: 5–10 business days
Estimated total: 8–15 business days
Actual delivery may vary depending on the destination and circumstances affecting the shipment.
After your order has been dispatched, we may send a shipping confirmation email containing available tracking information.
Tracking information may not become active immediately after the shipment is handed over to the carrier.
Depending on the carrier, it may take some time for the first tracking scan or status update to appear.
If tracking information does not immediately show movement, please allow additional time for the carrier’s tracking system to update.
If your tracking information has not been updated for an extended period, please contact us at kvoky3@outlook.com and provide your order number.
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check the following information before completing your purchase:
Full name;
Street address;
Apartment, unit, or suite number, where applicable;
City;
State or province, where applicable;
Postal code;
Country; and
Telephone number, where required by the carrier.
If an incorrect or incomplete address is provided, delivery may be delayed, unsuccessful, or the package may be returned to the sender.
If you discover an address error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to assist with an address correction before the order is dispatched. However, once an order has been processed or handed over to the carrier, we may not be able to modify the delivery address.
Any additional costs resulting from an address correction, re-delivery, or return may apply where permitted by applicable law and where the additional cost is reasonably attributable to the information provided by the customer.
If you need to change or cancel an order before it has been dispatched, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request where operationally possible.
However, an order that has already been processed, packed, or dispatched may not be cancellable before delivery.
Where cancellation is not possible, you may need to follow the applicable procedures under our Return Policy.
Nothing in this section limits any rights that a consumer may have under applicable Singapore law.
We work with shipping carriers and logistics providers to facilitate timely delivery.
Nevertheless, delays may occasionally occur due to circumstances such as:
Carrier delays;
Severe weather;
Natural disasters;
Transportation disruptions;
Public holidays;
Customs processing;
Incorrect or incomplete delivery information;
Government requirements;
Import restrictions;
High shipping volumes;
Operational disruptions; or
Other circumstances affecting the delivery network.
If your order is delayed, please first review the tracking information provided by the carrier.
If the shipment remains delayed or the tracking information indicates a problem, please contact us so that we can review the available information and, where appropriate, assist with the matter.
Where a delivery delay is attributable to circumstances within our control, we will take reasonable steps to address the issue and provide an appropriate resolution in accordance with applicable law and our applicable policies.
If tracking information indicates that your package has been delivered but you cannot locate it, please first check:
Your mailbox or designated delivery area;
Around your property;
With household members;
With neighbours;
With building management or reception, where applicable; and
Any safe-place location specified by the carrier.
You may also contact the carrier directly using the tracking information provided.
If you are still unable to locate the package, please contact us promptly with your order number and tracking information.
We will review the available delivery information and work with the relevant carrier where appropriate.
Where a package is confirmed to have been lost before successful delivery, we will consider the appropriate remedy in accordance with the circumstances, our applicable policies, and applicable law.
If your package arrives visibly damaged, please inspect the package and its contents as soon as reasonably possible.
If the product appears to have been damaged during transportation, please contact us promptly and provide, where available:
Order number;
Tracking number;
Description of the damage;
Photographs of the outer shipping package;
Photographs of the shipping label;
Photographs of the damaged product; and
Any other information reasonably relevant to the shipment.
We may use this information to investigate the matter with the relevant carrier and determine the appropriate resolution.
Where applicable, remedies for defective, damaged, or non-conforming goods will be handled in accordance with our Return Policy and applicable Singapore law.
A shipment may be returned to us if:
The delivery address is incorrect or incomplete;
The recipient cannot be located;
Delivery attempts are unsuccessful;
The recipient refuses delivery;
The shipment cannot be cleared through customs;
The recipient fails to pay applicable import charges where required;
The carrier is unable to complete delivery; or
Other circumstances prevent successful delivery.
If a package is returned to us, please contact kvoky3@outlook.com.
We will review the circumstances and, where appropriate, provide available options for re-delivery, refund, or other resolution in accordance with applicable law and our policies.
Where additional shipping or handling costs arise because incorrect or incomplete information was provided by the customer, we may request payment of reasonable additional costs where permitted by applicable law.
Where international shipping is available, delivery times and shipping conditions may vary by destination.
International shipments may be subject to:
Customs inspection;
Import permits;
GST;
Customs duties;
Import taxes;
Customs clearance charges;
Carrier handling or administrative fees; and
Other charges imposed by the destination country or relevant authorities.
Customers are responsible for complying with applicable import requirements unless otherwise stated by Kvoky or required by applicable law.
Kvoky does not control customs authorities, customs clearance procedures, or the processing time required by government authorities.
Accordingly, customs-related delays may affect the estimated delivery timeframe.
For goods imported into Singapore, applicable GST, customs duties, import requirements, and related charges may depend on factors including the type of goods, shipment method, value of the shipment, and whether the seller is subject to Singapore’s applicable GST rules.
Singapore Customs currently provides specific rules for low-value goods imported by air or post, including the Overseas Vendor Registration (OVR) regime. Where applicable, GST may be collected at checkout by a GST-registered overseas vendor or may become payable at importation.
Where import GST, customs duties, customs clearance charges, or other government or carrier charges are legally payable by the customer, the customer may be responsible for those amounts unless the checkout page or applicable order terms expressly state otherwise.
We will not knowingly charge a customer twice for the same GST amount. If you believe GST has been charged more than once in relation to the same shipment, please contact us and provide supporting documentation so that the matter can be reviewed.
For additional information regarding Singapore import GST and customs procedures, customers may refer to Singapore Customs’ official guidance.
For international shipments, customs authorities may require additional information or documentation before a shipment can be released.
Depending on the destination and product, customs authorities may require:
Identification or recipient information;
Commercial invoices;
Import permits;
Product information;
Payment of applicable taxes or duties; or
Other documentation required under local regulations.
Customers are responsible for providing accurate information reasonably required for customs clearance.
Kvoky cannot guarantee the length of time required for customs processing because customs clearance is controlled by the relevant authorities and may vary by shipment.
If a shipment is held or delayed by customs, we will provide reasonable assistance where possible, but we cannot control the decisions or processing times of customs authorities.
Certain products may be subject to transportation, import, export, or regulatory restrictions.
We reserve the right not to ship an order to a particular destination where shipment would violate applicable laws, regulations, carrier requirements, customs requirements, or other applicable restrictions.
If we are unable to fulfil an order because the product cannot lawfully or reasonably be shipped to the requested destination, we will contact the customer and determine the appropriate resolution in accordance with applicable law.
Customers should not refuse delivery solely because the estimated delivery date has passed if the shipment remains in transit.
If you no longer wish to receive an order, please contact us before refusing delivery so that we can determine whether cancellation or another available option is possible.
Where a shipment is refused without prior arrangement and subsequently returned to us, any refund or additional shipping arrangements will be handled in accordance with our Return Policy, the circumstances of the order, and applicable law.
Nothing in this section limits statutory rights that cannot legally be excluded or restricted.
A shipment may be considered delivered when the applicable carrier’s tracking system records the package as delivered to the address or delivery location provided with the order.
However, where a customer reports that a package marked as delivered was not actually received, we will reasonably review the available information and, where appropriate, contact the carrier for further investigation.
Customers should contact us promptly if they believe a delivery record is inaccurate.
Kvoky will make reasonable efforts to process and dispatch orders within the applicable estimated timeframe.
However, certain events may affect our ability to process or deliver an order, including:
Natural disasters;
Severe weather;
Fires or floods;
Transportation disruptions;
Carrier interruptions;
Labour disputes;
Government actions or restrictions;
Public emergencies;
Infrastructure failures;
Customs or border disruptions;
Unexpected logistical disruptions;
Cybersecurity or technology incidents affecting logistics systems;
Unusually high order volumes; and
Other circumstances beyond our reasonable control.
Where such circumstances materially affect an order, we will take reasonable steps to minimise the impact and provide customers with relevant information where reasonably available.
Nothing in this section is intended to exclude or restrict any liability or consumer right that cannot lawfully be excluded or restricted under applicable law.
Kvoky aims to provide clear and accurate information about product availability, shipping charges, and estimated delivery periods.
We do not intend for any provision of this Shipping Policy to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or restricted under Singapore law.
In particular, nothing in this Shipping Policy limits rights that consumers may have under applicable Singapore consumer protection legislation, including the Consumer Protection (Fair Trading) Act 2003, where applicable.
Singapore’s consumer protection framework prohibits unfair practices, including misleading consumers or accepting payment where a supplier knows or reasonably ought to know that it will not be able to supply goods or services within the specified period or within a reasonable period.
If you have questions about:
Shipping availability;
Order processing;
Delivery times;
Order tracking;
Shipping addresses;
Delayed shipments;
Lost or missing packages;
Damaged packages;
Customs clearance; or
Other shipping-related matters,
please contact us using the information below.
PRECLOT PTE. LTD.
Website: https://www.kvoky.com/
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Mobile: +65 6702 3107
Email: kvoky3@outlook.com
Working Hours: 9:00 – 18:00
When contacting us regarding an order, please include your order number whenever possible so that we can assist you more efficiently.
PRECLOT PTE. LTD. may update this Shipping Policy from time to time to reflect changes in:
Shipping services;
Logistics providers;
Delivery methods;
Business operations;
Customs or tax requirements;
Applicable laws or regulations; or
Other relevant circumstances.
Any updated version of this Shipping Policy will be published on kvoky.com.
The “Last Updated” date at the top of this page indicates when the policy was most recently revised.
This Shipping Policy shall be interpreted consistently with the laws and regulations applicable to the relevant transaction.
Where Singapore law applies, nothing in this Shipping Policy is intended to exclude or limit mandatory rights, protections, remedies, or obligations that cannot legally be excluded or limited.
PRECLOT PTE. LTD.
60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Email: kvoky3@outlook.com
Mobile: +65 6702 3107
© 2026 PRECLOT PTE. LTD. All Rights Reserved.