Have a question about a product, your order, shipping, returns, refunds, sizing, or another matter?
The KVOKY customer service team is here to help.
KVOKY is operated by PRECLOT PTE. LTD., a Singapore-registered company. We aim to provide customers with clear and useful assistance and to make communication regarding our products and orders as straightforward as possible.
Whether you have a question before placing an order or need assistance after your purchase, you are welcome to contact us using the information below.
Email: kvoky3@outlook.com
For general customer service enquiries, please contact us by email.
You may contact us regarding matters including:
Product information
Product availability
Size and measurement questions
Material information
Order enquiries
Order status
Shipping and delivery
Returns
Refunds
Damaged or incorrect items
Payment or checkout questions
Website-related questions
General customer service matters
We will make reasonable efforts to respond to customer enquiries as promptly as practicable during our business hours.
Response times may vary depending on the nature and volume of enquiries.
If you are contacting us regarding an existing order, please include your order number and relevant details where appropriate. Providing sufficient information can help us identify your order and respond more efficiently.
Please check your spam or junk email folder if you do not see a response from us.
Mobile: +65 6702 3107
Customers who prefer telephone assistance may contact KVOKY using the telephone number above.
Telephone availability may depend on our business hours and customer service operations.
If we are unable to answer your call, you may contact us by email at:
For order-related enquiries, please have your order number and relevant purchase information available when contacting us.
Working Hours: 9:00 – 18:00
Our customer service team aims to handle enquiries during our stated working hours.
Response times may vary depending on the type of enquiry, the information required, and the volume of customer requests.
For matters requiring additional investigation or documentation, additional time may be required to provide an appropriate response.
For business-related matters, including:
Business collaborations
Wholesale enquiries
Supplier communications
Commercial partnerships
Brand collaborations
Other business opportunities
please contact us at:
Email: kvoky3@outlook.com
Please include a clear description of your proposal and your contact information so that we can understand the nature of your enquiry.
Business enquiries may be reviewed separately from general customer service requests.
PRECLOT PTE. LTD.
60 PAYA LEBAR ROAD, #II-53,
PAYA LEBAR SQUARE,
SINGAPORE
Our business address may be used for business correspondence and other appropriate communications.
Customers should not send merchandise, returns, or other physical goods to this address unless KVOKY has specifically instructed them to do so.
If you wish to return an item, please first review the applicable Return and Refund Policy and follow the return instructions provided for your order.
The address used for returns may differ from the company’s registered or business address.
Our customer service team can assist with general questions concerning:
Questions about product descriptions, available options, materials, measurements, sizing, or other product information.
Questions regarding order details, order status, or other matters relating to an existing purchase.
Questions regarding shipping arrangements, delivery information, or delivery-related concerns.
Questions concerning the applicable return and refund procedures, eligibility requirements, and related matters.
If you receive an item that appears to be incorrect, damaged, or otherwise different from what you ordered, please contact us as soon as reasonably practicable and provide your order number together with relevant details.
Where appropriate, photographs or other information may help us assess the issue.
Questions concerning the ordering or checkout process may also be directed to our customer service team.
To help us process your enquiry efficiently, please provide relevant information such as:
Order number
Name used for the order
Email address associated with the order
Description of your enquiry
Relevant product name
Supporting photographs or documents, where appropriate
Please do not send unnecessary sensitive personal information by email.
We may request reasonable information where necessary to verify an order or process a customer service request.
If you would like to return an item or request a refund, please review the applicable Return and Refund Policy before sending any merchandise back.
Return eligibility, applicable time periods, product conditions, return procedures, and refund methods are subject to the applicable policy, the specific circumstances of the order, and applicable law.
Please do not send a return package to the business address listed on this page unless our customer service team has specifically provided that address as the designated return address for your order.
Following the applicable return instructions can help prevent delays in processing your request.
KVOKY respects the privacy of our customers and aims to handle personal data responsibly and in accordance with applicable Singapore data protection requirements.
When you contact us, we may process information such as your:
Name
Email address
Telephone number
Order information
Product information
Enquiry details
Other information reasonably necessary to respond to your request
Such information may be used or processed for purposes including responding to enquiries, providing customer support, administering orders, handling returns or refunds, and fulfilling applicable legal or business requirements.
We take reasonable steps to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks, as applicable.
For more information about how personal data is collected, used, disclosed, retained, and protected, please review the Privacy Policy available on the KVOKY website.
For privacy-related enquiries or requests concerning personal data, customers may contact us using the contact information provided on this page.
KVOKY aims to provide customers with useful information and reasonable assistance regarding our products and orders.
We aim to:
Respond to customer enquiries in a timely manner
Provide clear information about our products
Assist with reasonable order-related enquiries
Communicate applicable shipping procedures
Provide information about applicable return and refund procedures
Handle customer information responsibly
Address customer questions and complaints in good faith
Maintain clear and accessible communication with customers
Our customer service information is intended to help customers understand how to contact us and how to obtain assistance.
Nothing on this Contact Us page is intended to exclude, restrict, or replace any rights or remedies that customers may have under applicable law.
Company: PRECLOT PTE. LTD.
Brand: KVOKY
Website: https://www.kvoky.com/
Email: kvoky3@outlook.com
Mobile: +65 6702 3107
Working Hours: 9:00 – 18:00
Business Address:
PRECLOT PTE. LTD.
60 PAYA LEBAR ROAD, #II-53
PAYA LEBAR SQUARE
SINGAPORE
Whether you have a question before placing an order or need assistance after your purchase, we welcome you to contact KVOKY.
Please contact us using the information above and provide enough relevant information for our customer service team to understand your request.
For faster assistance with an existing order, please include your order number and the email address associated with your purchase.
Thank you for choosing KVOKY.
We look forward to assisting you.
KVOKY
Operated by PRECLOT PTE. LTD.
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