Last Updated: September 29, 2026
Welcome to Kvoky. These Terms of Service (“Terms”) govern your access to and use of https://www.kvoky.com/ (the “Website”), including your purchase of products through the Website.
The Website is operated by PRECLOT PTE. LTD., a company incorporated in Singapore.
By accessing or using the Website, placing an order, creating an account, or otherwise using our services, you agree to be bound by these Terms and any policies incorporated into them.
Please read these Terms carefully before using the Website or purchasing products.
If you do not agree with these Terms, please do not use the Website or purchase products through it.
Nothing in these Terms is intended to exclude, restrict, or limit any rights or remedies that cannot lawfully be excluded, restricted, or limited under applicable Singapore law.
The Website is operated by:
Company Name: PRECLOT PTE. LTD.
Website: https://www.kvoky.com/
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Mobile: +65 6702 3107
Email: kvoky3@outlook.com
Working Hours: 9:00 – 18:00
In these Terms, “Kvoky,” “we,” “us,” and “our” refer to PRECLOT PTE. LTD., the operator of the Website.
“You” and “your” refer to any person who accesses the Website, places an order, purchases products, or otherwise uses our services.
If you have questions or concerns regarding the Website, products, orders, payments, shipping, returns, refunds, or other customer service matters, you may contact us using:
Email: kvoky3@outlook.com
Mobile: +65 6702 3107
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Working Hours: 9:00 – 18:00
When contacting us regarding an order, please provide your order number and sufficient information to help us identify the relevant transaction.
Where these Terms refer to communication “in writing” or “written communication,” email or other electronic communication may constitute written communication to the extent permitted by applicable law.
These Terms govern:
Your access to and use of the Website;
Your purchase of products through the Website;
Order placement and acceptance;
Pricing and payment;
Shipping and delivery;
Returns and refunds;
Product information;
Customer accounts;
Promotions and discounts;
Intellectual property;
User-submitted content;
Website use and security;
Disclaimers and limitations of liability;
Dispute resolution; and
Other matters relating to your use of the Website and purchase of products.
These Terms should be read together with our applicable:
Privacy Policy;
Shipping Policy; and
Return and Refund Policy.
Those policies form part of the terms governing your use of the Website and purchases from us, to the extent permitted by applicable law.
You may use the Website only for lawful purposes and in accordance with these Terms.
By using the Website, you represent that:
You have legal capacity to enter into a binding contract under applicable law;
The information you provide to us is accurate and not misleading;
You will comply with applicable laws and regulations; and
You will not use the Website for fraudulent, abusive, or unlawful purposes.
If you are under the applicable age of contractual capacity, you should use the Website only with the involvement and consent of a parent, guardian, or other person who is legally authorised to act on your behalf.
You agree not to:
Use the Website for fraudulent or unlawful purposes;
Attempt to obtain unauthorised access to the Website, servers, systems, or accounts;
Interfere with the security, integrity, or operation of the Website;
Introduce viruses, malware, malicious code, or other harmful technology;
Use automated systems to access or collect information from the Website in a manner that places an unreasonable burden on our systems;
Scrape, copy, reproduce, or commercially exploit Website content without appropriate authorisation;
Impersonate another person or entity;
Misrepresent your identity or affiliation;
Submit false, misleading, or fraudulent information;
Circumvent security or access controls;
Abuse promotions, discounts, refunds, or other customer programs; or
Use the Website in a manner that violates applicable law.
We may take reasonable measures to restrict, suspend, or terminate access to the Website where permitted by law if we reasonably believe that these Terms have been materially violated or that such action is necessary to protect the Website, our customers, or our business.
We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, pricing, availability, and other information displayed on the Website are accurate and up to date.
However, certain information may vary due to:
Manufacturing variations;
Product batches;
Product updates;
Lighting conditions;
Screen or display settings;
Photography limitations; or
Other circumstances that do not materially affect the product.
Colours displayed on your device may not exactly match the actual colour of the product.
Product photographs may be provided for illustrative purposes unless otherwise stated.
Where a product description contains a material specification or characteristic, we will take reasonable steps to ensure that the product supplied corresponds with the description.
Nothing in this section excludes or limits any statutory rights or remedies available to consumers under applicable Singapore law.
All products displayed on the Website are subject to availability.
We may limit the quantity of products purchased by a customer, household, account, or order where reasonably necessary and permitted by applicable law.
We may discontinue or modify product availability from time to time.
If a product becomes unavailable after you place an order and we are unable to fulfil the order, we will notify you and provide an appropriate refund for amounts paid for the unavailable product, subject to applicable law.
Products should be used in accordance with their descriptions, instructions, warnings, labels, and reasonably intended purposes.
You should carefully read and follow any instructions supplied with a product.
You should not modify, misuse, or use a product in a manner contrary to its instructions or intended purpose.
Nothing in this section limits any rights or remedies that you may have under applicable Singapore law in relation to defective, unsafe, or non-conforming products.
When you place an order through the Website, you are submitting an offer to purchase the selected products subject to these Terms.
Before submitting an order, you should carefully review:
Product information;
Product quantity;
Size, colour, model, or variation, where applicable;
Shipping address;
Billing information;
Payment information;
Order total;
Applicable shipping charges; and
Applicable taxes, where shown.
After you submit an order, we may send an order acknowledgement confirming that we have received your order.
An order acknowledgement confirms receipt of your order but does not necessarily mean that the order has been finally accepted.
An order becomes accepted when we confirm acceptance for fulfilment, dispatch the relevant products, or otherwise communicate acceptance to you, unless otherwise required by applicable law.
We reserve the right to decline or cancel an order where reasonably necessary and permitted by applicable law, including where:
A product is unavailable;
There is an obvious pricing or product information error;
Payment cannot be successfully authorised;
We reasonably suspect fraud or an unauthorised transaction;
Material information provided by the customer is incorrect;
Delivery restrictions apply;
An order involves unusually excessive quantities;
A technical error has affected the transaction; or
The customer has materially violated these Terms.
If we cancel an order after payment has been received, we will provide an appropriate refund for the cancelled portion of the order.
We will not use this section to avoid statutory consumer rights that cannot legally be excluded.
By using the Website or placing an order electronically, you consent to receiving communications from us electronically, including order confirmations, shipping notifications, customer service communications, and other transaction-related notices.
Electronic communications may satisfy applicable requirements for written communication where permitted by law.
Singapore law recognises the use of electronic communications in the formation and performance of contracts, subject to applicable requirements.
When an order is accepted, an order number may be assigned to your transaction.
You should retain your order confirmation and order number.
You may be asked to provide your order number when contacting us regarding:
Shipping;
Returns;
Refunds;
Product issues;
Order changes; or
Other transaction-related matters.
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate a request before an order has been processed or shipped.
However, we cannot guarantee that an order can be changed or cancelled after processing, fulfilment, or dispatch has begun.
Any cancellation or change remains subject to applicable law and our Return and Refund Policy.
Changes may affect:
Product availability;
Product price;
Shipping arrangements;
Delivery timing;
Taxes; or
Other applicable charges.
Nothing in this section limits any statutory cancellation, return, refund, or other consumer rights that may apply.
Product prices are displayed on the Website and may change from time to time.
Unless otherwise stated, the price applicable to an order is generally the price displayed at the time the order is submitted, subject to obvious errors and applicable law.
Where GST or other taxes apply, the applicable tax treatment will be reflected at checkout or otherwise communicated as required by law.
Where we are required by Singapore law to display GST-inclusive prices to the public, we will comply with the applicable price display requirements.
Shipping charges, if any, will be displayed before you complete your purchase.
We make reasonable efforts to ensure that product information and pricing are accurate.
However, technical errors, typographical errors, system errors, or other mistakes may occasionally occur.
If we discover an obvious material error before an order is fulfilled, we may, where permitted by law:
Correct the error;
Contact you regarding the error;
Offer you the opportunity to proceed on the corrected terms; or
Cancel the affected order and provide an appropriate refund.
Where payment has already been collected for an order that we cancel because of an error, we will refund the amount paid for the cancelled order.
This section does not apply to prevent rights or remedies that cannot lawfully be excluded.
Payment must generally be successfully authorised before an order can be processed or dispatched.
Available payment methods will be displayed during checkout.
Depending on availability, payment methods may include:
Credit cards;
Debit cards;
PayPal; and
Other payment services made available through the Website.
Third-party payment providers may process payment information in accordance with their own terms and privacy policies.
By submitting payment information, you represent that you are authorised to use the applicable payment method.
We do not knowingly retain complete payment card details where payment processing is handled by a third-party payment provider, except as permitted or required by applicable law.
We may use payment processors, fraud-prevention services, identity verification services, or other third-party service providers to verify transactions and protect our customers and business.
An order may be delayed, reviewed, or cancelled where:
Payment is declined;
Payment cannot be verified;
Information provided is materially inconsistent;
We reasonably suspect an unauthorised transaction; or
We reasonably suspect fraudulent or unlawful activity.
Where reasonably necessary and permitted by law, we may request additional information to verify a transaction.
Shipping methods, estimated delivery times, applicable charges, delivery areas, and other shipping information are described in our Shipping Policy.
Estimated delivery dates are estimates only unless expressly stated otherwise.
Delivery may be affected by circumstances including:
Carrier delays;
Weather;
Natural disasters;
Transportation disruptions;
Public holidays;
High order volumes;
Incorrect or incomplete delivery information;
Customs or import procedures;
Government restrictions; or
Other circumstances beyond our reasonable control.
Please review our Shipping Policy for further information.
You are responsible for providing a complete and accurate delivery address.
If an address is incorrect or incomplete, delivery may be delayed or unsuccessful.
Where permitted by applicable law, we are not responsible for additional costs or delays caused solely by inaccurate or incomplete information supplied by the customer.
If you identify an error in your shipping address, please contact us as soon as possible.
We will make reasonable efforts to assist, but an address change may not be possible after an order has been processed or dispatched.
Unless otherwise provided by applicable law or the applicable delivery arrangement, responsibility for the products will be determined in accordance with the applicable contract and Singapore law.
Nothing in these Terms is intended to unfairly transfer statutory consumer protections or liability to you.
Where applicable law provides a specific rule concerning delivery, risk, title, or acceptance of goods, that rule will apply.
Returns and refunds are governed by our applicable Return and Refund Policy.
Where a return is permitted, the applicable policy may specify:
Eligible products;
Return periods;
Return conditions;
Required documentation;
Return shipping procedures;
Refund methods; and
Processing times.
However, nothing in our Return and Refund Policy or these Terms is intended to exclude or restrict statutory rights and remedies available under Singapore law.
In particular, where goods do not conform to applicable statutory requirements, including requirements concerning description, quality, or fitness for purpose, applicable legal remedies may apply.
If you receive a product that is defective, damaged, materially different from the product ordered, or otherwise does not conform to applicable requirements, please contact us promptly.
Where appropriate, please provide:
Order number;
Product name or identification;
Description of the issue;
Photographs or videos where reasonably requested;
Shipping information; and
Other information reasonably necessary to investigate the issue.
Depending on the circumstances and applicable law, available remedies may include repair, replacement, refund, price reduction, rejection, or another remedy required or permitted by law.
We will assess each case in accordance with the applicable legal requirements and our applicable policies.
Nothing in these Terms limits any mandatory consumer remedies under Singapore law.
If you create an account on the Website, you are responsible for maintaining the confidentiality of your account credentials.
You agree to:
Provide accurate information;
Keep your information current;
Protect your password and account credentials;
Notify us if you reasonably suspect unauthorised access; and
Not knowingly allow unauthorised persons to use your account.
You are responsible for activities conducted through your account to the extent permitted by applicable law.
We may suspend or terminate an account where reasonably necessary to protect the Website, our customers, or our business, subject to applicable law.
From time to time, we may offer:
Discounts;
Coupons;
Promotional codes;
Special offers;
Free shipping promotions; or
Other promotional arrangements.
Promotions may be subject to additional terms, including:
Expiration dates;
Quantity limitations;
Product exclusions;
Minimum purchase requirements;
One-time-use restrictions; and
Customer eligibility requirements.
Where additional promotion-specific terms apply, those terms will govern the promotion to the extent of any inconsistency.
Promotions will not be administered in a manner that unlawfully misleads or deceives consumers.
Unless otherwise stated, intellectual property rights relating to the Website and its content are owned by PRECLOT PTE. LTD. or its licensors.
This may include:
Logos;
Brand names;
Product photographs;
Graphics;
Text;
Designs;
Website layouts;
Icons;
Videos;
Software;
Website functionality; and
Other materials displayed on the Website.
You may access and use Website content for personal and non-commercial purposes in connection with using the Website and purchasing products.
Unless permitted by applicable law or with our prior written permission, you may not:
Reproduce substantial portions of Website content;
Modify or create derivative works;
Distribute Website content;
Publicly display Website content for commercial purposes;
Sell or license Website content; or
Commercially exploit Website content.
Nothing in these Terms limits any rights you may have under applicable intellectual property law.
If the Website allows you to submit reviews, comments, photographs, feedback, or other content (“User Content”), you are responsible for your submissions.
You agree that User Content should:
Be truthful and based on your genuine experience;
Not violate applicable law;
Not infringe another person’s intellectual property or other rights;
Not contain malicious software or harmful code;
Not contain fraudulent or unlawful material; and
Not unnecessarily disclose personal information belonging to another person.
By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and distribute that User Content for legitimate business purposes, including operating, promoting, and improving the Website, subject to applicable law.
You retain ownership of your User Content unless otherwise agreed.
We may remove or restrict User Content where reasonably necessary if it violates these Terms, applicable law, or the rights of others.
You must not use the Website to:
Commit fraud or facilitate fraudulent activity;
Violate applicable laws or regulations;
Infringe intellectual property or other rights;
Attempt unauthorised access to systems or accounts;
Interfere with Website operations;
Distribute malware or harmful code;
Conduct unauthorised scraping or automated data collection;
Circumvent security measures;
Impersonate another person or entity;
Submit materially false or misleading information;
Abuse promotional, refund, or return procedures; or
Engage in conduct that creates a material risk of harm to our customers, Website, business, or service providers.
We aim to maintain the Website in a reasonably secure and functional condition.
However, we do not guarantee that the Website will always be:
Available;
Uninterrupted;
Error-free;
Completely secure; or
Free from technical defects.
The Website may occasionally be unavailable because of:
Maintenance;
Upgrades;
Technical problems;
Security incidents;
Third-party service interruptions;
Network problems; or
Circumstances outside our reasonable control.
We will take reasonable measures to restore Website functionality where appropriate.
The Website may contain links to third-party websites, payment providers, delivery services, social media platforms, or other external resources.
Third-party services operate independently from us and may have their own:
Terms and conditions;
Privacy policies;
Security practices; and
Service arrangements.
We are not responsible for the content, availability, security, or practices of third-party websites or services except to the extent liability cannot lawfully be excluded.
You should review the applicable terms and privacy policies before using third-party services.
Your use of the Website is also subject to our Privacy Policy.
We may collect, use, disclose, and otherwise process personal data in accordance with applicable Singapore data protection laws, including the Personal Data Protection Act 2012 (“PDPA”), where applicable.
Our Privacy Policy explains how we handle personal data relating to:
Website visitors;
Customers;
Account holders;
Orders;
Payments;
Customer service enquiries; and
Other interactions with the Website.
By using the Website, you acknowledge that personal data may be processed as described in our Privacy Policy and as otherwise permitted or required by applicable law.
We aim to conduct our business fairly, transparently, and in compliance with applicable Singapore consumer protection requirements.
Nothing in these Terms is intended to:
Mislead consumers;
Exclude mandatory statutory rights;
Restrict a consumer’s legal remedies where such restriction is prohibited;
Contract out of rights that cannot legally be excluded; or
Prevent a consumer from exercising a right or remedy available under Singapore law.
Where a mandatory Singapore law provides a consumer with rights or remedies that conflict with these Terms, the mandatory law will prevail to the extent of the conflict.
Where applicable, Singapore law may imply terms concerning the quality, description, fitness, or other characteristics of goods supplied in the course of business.
We do not exclude or restrict such statutory protections where doing so would be unlawful.
Nothing in these Terms affects any rights or remedies available to a consumer under applicable Singapore legislation, including applicable provisions concerning the sale or supply of goods.
To the maximum extent permitted by applicable law, the Website and general Website content are provided on an “as available” basis.
We do not guarantee that:
The Website will always be available;
The Website will always operate without interruption;
Website content will always be complete, accurate, or current;
The Website will be free from every security vulnerability; or
The Website will satisfy every individual preference or expectation.
Product-specific rights and statutory protections remain applicable.
Nothing in this section excludes or restricts any warranty, guarantee, statutory right, consumer protection, or remedy that cannot legally be excluded or restricted under Singapore law.
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential loss arising from your use of the Website or purchase of products where such liability may lawfully be excluded.
This may include, where legally permissible:
Loss of business;
Loss of profits;
Loss of revenue;
Loss of data; or
Business interruption.
However, nothing in these Terms excludes or limits liability to the extent that such exclusion or limitation is prohibited by Singapore law.
In particular, these Terms do not exclude or limit liability for matters that cannot lawfully be excluded or limited, including applicable statutory consumer rights and liabilities arising from fraud or other matters where exclusion is prohibited by law.
Unless otherwise stated, products sold through the Website are generally intended for personal or household use.
If you purchase products for commercial purposes, you remain responsible for ensuring that the products are suitable for your intended use and comply with any applicable requirements.
We may reasonably limit unusually large or commercial-volume purchases where permitted by applicable law.
Nothing in this section limits statutory rights applicable to a consumer transaction.
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, damages, costs, and reasonable expenses arising directly from:
Your material violation of these Terms;
Your unlawful use of the Website;
Your infringement of another person’s rights;
Your fraudulent activity; or
Your intentional misuse of the Website.
This provision does not require you to indemnify us to the extent that such indemnification would be prohibited by applicable law.
Nothing in this section affects rights or remedies that cannot lawfully be excluded or transferred.
We may suspend or terminate your access to the Website where reasonably necessary and permitted by applicable law, including where:
You materially violate these Terms;
You engage in fraudulent or unlawful activity;
You attempt to compromise Website security;
Your conduct creates a material risk to our Website, business, customers, or service providers; or
We are required to do so by law.
Termination or suspension will not affect rights or obligations that accrued before termination.
Any statutory consumer rights that have already arisen will remain unaffected.
These Terms are governed by the laws of Singapore, except to the extent that applicable mandatory law provides otherwise.
Nothing in this governing law provision is intended to deprive a consumer of mandatory rights or protections available under applicable law.
Where applicable Singapore law provides mandatory consumer protections, those protections will continue to apply regardless of any contrary provision in these Terms.
If you have a dispute or concern regarding an order, product, payment, delivery, return, refund, or service, we encourage you to contact us first so that we can attempt to resolve the matter informally.
You may contact us at:
Email: kvoky3@outlook.com
Mobile: +65 6702 3107
Working Hours: 9:00 – 18:00
We will make reasonable efforts to review and respond to legitimate customer concerns.
Nothing in this section prevents you from:
Exercising any statutory right;
Making a complaint to an appropriate authority;
Seeking assistance from an applicable consumer organisation;
Commencing legal proceedings where permitted; or
Pursuing any other remedy that cannot lawfully be waived.
Where appropriate, disputes may be subject to the jurisdiction of the courts of Singapore, subject always to any mandatory jurisdictional or consumer protection rules that apply.
Nothing in these Terms is intended to exclude or restrict any term, condition, liability, warranty, or remedy where such exclusion or restriction would be prohibited or rendered ineffective under applicable Singapore law.
Where applicable law requires a contractual limitation or exclusion to satisfy a test of reasonableness or other legal requirement, that limitation or exclusion will apply only to the extent permitted by law.
If any provision of these Terms is found to be unenforceable because it unlawfully excludes or restricts a statutory right, the provision will be interpreted or limited to the minimum extent necessary to comply with applicable law.
We will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control, including:
Natural disasters;
Severe weather;
Fire;
Flood;
Epidemics or pandemics;
War;
Terrorism;
Civil unrest;
Government restrictions;
Transportation disruptions;
Labour disputes;
Telecommunications or internet failures;
Major supply-chain disruptions;
Cybersecurity incidents; or
Failures of third-party service providers.
Where reasonably possible, we will take appropriate steps to minimise the effects of such circumstances.
This section does not remove any rights or remedies that cannot legally be excluded.
We may make reasonable changes to:
Products;
Product specifications;
Website features;
Website functionality;
Services;
Pricing;
Policies; or
Other Website content.
Changes may be made to:
Improve products or services;
Correct errors;
Comply with applicable laws;
Address security or technical issues;
Reflect changes in our business operations; or
Improve Website functionality.
Where a change materially affects an order that has already been accepted, we will comply with applicable contractual and legal requirements.
We may revise these Terms from time to time.
When we make changes, we will update the “Last Updated” date displayed at the top of these Terms.
Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of the Website after updated Terms are posted may constitute acceptance of the revised Terms to the extent permitted by law.
Changes will not retroactively modify rights or obligations that have already accrued unless permitted by applicable law.
We encourage you to review these Terms periodically.
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable where possible.
If modification is not possible, the affected provision will be severed to the extent necessary.
The remaining provisions will continue in effect.
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision later.
Any waiver must be validly made in accordance with applicable law.
We may transfer or assign our rights or obligations under these Terms in connection with:
A merger;
Acquisition;
Corporate restructuring;
Sale of assets;
Transfer of business operations; or
Similar corporate transaction,
subject to applicable law.
You may not assign your rights or obligations under these Terms without our prior written consent where such consent is legally required.
Nothing in this section limits any rights that cannot lawfully be assigned or restricted.
These Terms, together with the policies and terms expressly incorporated into them, constitute the agreement between you and us concerning your use of the Website and purchase of products, except where additional transaction-specific terms apply.
These may include:
Product-specific terms;
Promotional terms;
Shipping terms;
Return and refund terms; or
Other terms expressly presented to you before completing a transaction.
If a conflict exists between these Terms and a mandatory requirement of applicable law, the mandatory legal requirement will prevail.
If a conflict exists between these Terms and a transaction-specific term, the transaction-specific term may control to the extent applicable and legally enforceable.
Except where applicable law provides otherwise, a person who is not a party to these Terms does not have the right to enforce any provision of these Terms.
Nothing in this section is intended to exclude any rights that may arise under applicable Singapore law.
These Terms are provided in English.
If we provide a translation of these Terms for convenience, the English version will generally govern to the extent permitted by applicable law, unless a different language version is expressly stated to be legally controlling.
Nothing in this section limits any rights available to consumers under applicable law.
For questions regarding these Terms, orders, products, payments, returns, shipping, refunds, or other matters, please contact:
PRECLOT PTE. LTD.
Website: https://www.kvoky.com/
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Mobile: +65 6702 3107
Email: kvoky3@outlook.com
Working Hours: 9:00 – 18:00
By accessing or using the Website or purchasing products through the Website, you acknowledge that you have had an opportunity to review these Terms and agree to comply with them, subject to any rights and protections that cannot legally be waived.
These Terms are intended to provide a clear and transparent framework for using the Kvoky Website and purchasing products from PRECLOT PTE. LTD.
Nothing in these Terms is intended to exclude, restrict, or limit any mandatory rights, protections, guarantees, warranties, remedies, or liabilities under applicable Singapore law.
Last Updated: September 29, 2026
PRECLOT PTE. LTD.
60 PAYA LEBAR ROAD, #II-53
PAYA LEBAR SQUARE
SINGAPORE
Email: kvoky3@outlook.com
Mobile: +65 6702 3107
Working Hours: 9:00 – 18:00
Website: https://www.kvoky.com/